Store Policy

Invoices and Receipts

A confirmation email invoice of your order will be sent at the conclusion of the ordering process.  If you misplace this confirmation, we will be happy to forward an additional copy.

Sales Tax

Orders sent within the state of Minnesota.  Minnesota state law requires that we charge sales tax on certain items. Clothing and essential goods are not taxed in Minnesota. Sales tax will be applied at checkout.

Payment Options

Cal Surf accepts Visa, Mastercard, American Express and Discover Card.  We also accept Paypal, Venmo, Google Pay ormoney orders. 

All funds must be in U.S. dollars

Credit Card Orders:

You can safely enter your entire credit card number, via our secure server, which encrypts all submitted information.  We will bill your credit card the day we receive your order and bill the full amount at that time.  We may ship partial orders at any time, but will continue to deliver goods without any additional charges.

Money Orders:        

Money orders must be in U.S. dollars.  The money order should be made out to Cal Surf.  Please send your money order along with a copy of your product order to:

Cal Surf
Attn: Order Processing                                                                                                      1715 W. Lake St.                                                                                                    Minneapolis, MN 55408

Return and Exchange Policy

Thanks for getting your gear from Cal Surf!  We hope that you are satisfied with your purchase.  If you encounter a factory defect or an incorrect shipment, we will be happy to replace it at our cost or issue a store credit.  NO CASH REFUNDS.  If it is necessary to exchange or return an item, please do the following:

  • Please call the store at 612.822.6840 within 5 business days from receipt of goods to obtain a Return Authorization number.  Absolutely no returns or exchanges will be accepted without a "RA" number.  Please mark the outside of the package clearly with the Return Authorization Number.
  • Returned merchandise must be in the original packaging and in mint condition with any and all tags attached.
  • Include a copy of your invoice, as well as an explanation for the return of merchandise.
  • All exchanges and returns must be received by Cal Surf within 30 days from purchase date.
  • No returns of sale or "as is" items are accepted.
  • Shipping and handling fees are non-refundable.  Additional shipping fees will be required to process all exchanges.

Merchandise must meet all of the above listed criteria.  Merchandise must be returned freight prepaid for an exchange or credit only.  NO CASH REFUNDS.

MERCHANDISE NOT MEETING THE ABOVE CRITERIA WILL BE REFUSED!

Order Cancellation Policy

We will attempt to cancel orders or items on an order if we are contacted within an hour of the order being placed.  We attempt to package and ship each order as soon as possible after receiving the order and cannot guarantee cancellation.  In order to make a cancellation request, please call 612.822.6840.  All cancellation requests must be made via phone.  If we are speaking with other customers, you will be asked to leave a message.  Please leave a detailed message including your order number and contact details.  If the order ships, shipping charges will not be refunded.

Statement of Security

You can be assured your credit card is safe while shopping at Cal Surf.  We use a 128-bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information while using our online shopping cart.  Your credit card number and order details are scrambled during the transaction process.

If you are not able to order using the shopping cart and need to provide us with sensitive information (credit card number, address, etc.), we suggest you contact us via U.S. mail or via phone. Email is not a secure way to provide this type of information.

We are confident you can safely shop over the internet and enjoy the convenience of shopping at home.  However, if you are concerned with using your credit card online, feel free to call our order department at 612.822.6840, where we will be happy to take your order.

Privacy Assurance

To our Valued customers:

We at Cal Surf understand and share your concern for privacy.   Cal Surf will under no circumstances distribute, sell, loan or rent any personally identifiable information regarding its customers to any third party.  When an order is placed, we collect basic information including your name, home address, phone and email address.  We use this information to confirm your order and to respond to any queries you may have for us.  Cookies are used to keep track of your shopping cart.

Cal Surf is committed to ensuring our customers' privacy.  If you have further questions concerning our privacy policy or have other comments on how you we can improve you Cal Surf shopping experience, please do not hesitate to email us at support@cal-surf.com.

We hope you enjoy your Cal Surf shopping experience!  Please do not hesitate to contact us!

Thank you, Cal Crew